Last revised: July 2025
Stratus Ecom ("Stratus," "we," "us," or "our") provides done-for-you e-commerce store setup and management services. Our legal entity is Online Business Services LLC, 1712 Pioneer Ave Ste 500, Cheyenne, WY 82001 USA.
Questions? Email contact@stratusecom.com.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:
• visit start.stratusecom.com or any sub-page we own (the "Site"),
• communicate with us via email, phone, SMS, social media, or live chat, or
• purchase or use our services (collectively, the "Services").
A. Information you provide – e.g., your name, email, phone number, company, booking details, payment information, and anything you type into our forms, chat, SMS, or social media messages.
B. Device & usage data – IP address, browser type, device model, operating system, referring URLs, pages viewed, time spent on pages, and other analytics data collected automatically through cookies, pixels, and similar technologies.
C. Transaction data – order history, invoices, shipping details, and tax IDs received from our payment processor (Stripe) and internal order systems.
D. Marketing interactions – email opens, link clicks, ad engagement, SMS responses, and other interaction metrics gathered by our email/SMS platforms and advertising partners (Meta, Google, TikTok).
We use information to:
By entering your mobile number on our Site and clicking "Book Call," "Submit," "Get Started," or a similar button, you consent to receive transactional texts from Stratus at the number provided.
• Frequency: Up to 6 messages per booking (confirmation, reminder, follow-up).
• Message & data rates may apply.
• Opt-Out: Reply STOP to any message to cancel.
• Help: Reply HELP or email contact@stratusecom.com.
• Consent not required as a condition of purchase.
• Messages are sent via our 10DLC-registered long code through Twilio & GoHighLevel.
We use cookies, pixels, and local storage to:
• keep you logged in,
• remember form inputs,
• analyze traffic (Google Analytics, Hotjar),
• retarget ads on Meta, Google, TikTok.
You can clear or block cookies in your browser settings. Some features may not work without them.
We do not sell or rent your personal data. We share only:
• Service providers – hosting (Vercel), payment (Stripe), email/SMS (Twilio, SendGrid), analytics (Google).
• Advertising partners – Meta, Google, TikTok for custom audiences (hashed where required).
• Legal / Safety – law enforcement or regulators when required.
All vendors are bound by confidentiality and process data under our instructions.
We keep information:
• Account & transaction records – 7 years (tax & audit).
• Marketing consent logs – until you unsubscribe + 2 years.
• Website analytics – 26 months (Google default) unless you request deletion earlier.
Depending on where you live, you may have rights to:
• Access, correct, or delete personal data.
• Opt out of marketing emails (unsubscribe link) or SMS (reply STOP).
• Request a copy of data we hold (CCPA "Right to Know," GDPR "Data Portability").
• Opt out of "sale" or "sharing" of personal info (as defined by CPRA). To exercise, email contact@stratusecom.com.
We will verify your identity before fulfilling requests.
We use TLS encryption, role-based access, and 2-factor authentication for staff. However, no internet transmission is 100% secure. You use the Site at your own risk.
Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have, contact us for deletion.
We are a U.S. company. If you access the Site from outside the U.S., you consent to transferring your data to the United States, which may have different privacy laws than your country.
We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last revised" date. Continued use of the Site after changes constitutes acceptance.
Online Business Services LLCAttn: Privacy Officer1712 Pioneer Ave Ste 500Cheyenne, WY 82001, USA
Email: contact@stratusecom.com Phone: (469) 556-6442