Privacy Policy

Last revised: July 2025

1. Who We Are

Stratus Ecom ("Stratus," "we," "us," or "our") provides done-for-you e-commerce store setup and management services. Our legal entity is Online Business Services LLC, 1712 Pioneer Ave Ste 500, Cheyenne, WY 82001 USA.

Questions? Email contact@stratusecom.com.

2. Scope

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

• visit start.stratusecom.com or any sub-page we own (the "Site"),

• communicate with us via email, phone, SMS, social media, or live chat, or

• purchase or use our services (collectively, the "Services").

3. Information We Collect

A. Information you provide – e.g., your name, email, phone number, company, booking details, payment information, and anything you type into our forms, chat, SMS, or social media messages.

B. Device & usage data – IP address, browser type, device model, operating system, referring URLs, pages viewed, time spent on pages, and other analytics data collected automatically through cookies, pixels, and similar technologies.

C. Transaction data – order history, invoices, shipping details, and tax IDs received from our payment processor (Stripe) and internal order systems.

D. Marketing interactions – email opens, link clicks, ad engagement, SMS responses, and other interaction metrics gathered by our email/SMS platforms and advertising partners (Meta, Google, TikTok).

4. How We Use Your Information

We use information to:

  1. Provide Services – book calls, onboard stores, deliver reports, process payments.
  2. Transactional Messaging – send appointment confirmations, reminders, reschedule links, invoices, and critical account updates.
  3. Customer Support – respond to questions or feedback.
  4. Marketing (with consent) – send newsletters, product updates, and special offers. You can opt out anytime.
  5. Analytics & Improvement – monitor Site performance, A/B test pages, improve UX, and develop new features.
  6. Legal & Security – prevent fraud, enforce our Terms & Conditions, comply with laws.

5. SMS/Text Messaging (10DLC & TCPA Compliance)

By entering your mobile number on our Site and clicking "Book Call," "Submit," "Get Started," or a similar button, you consent to receive transactional texts from Stratus at the number provided.

• Frequency: Up to 6 messages per booking (confirmation, reminder, follow-up).

• Message & data rates may apply.

• Opt-Out: Reply STOP to any message to cancel.

• Help: Reply HELP or email contact@stratusecom.com.

• Consent not required as a condition of purchase.

• Messages are sent via our 10DLC-registered long code through Twilio & GoHighLevel.

6. Cookies & Tracking Technologies

We use cookies, pixels, and local storage to:

• keep you logged in,

• remember form inputs,

• analyze traffic (Google Analytics, Hotjar),

• retarget ads on Meta, Google, TikTok.

You can clear or block cookies in your browser settings. Some features may not work without them.

7. Sharing & Disclosure

We do not sell or rent your personal data. We share only:

• Service providers – hosting (Vercel), payment (Stripe), email/SMS (Twilio, SendGrid), analytics (Google).

• Advertising partners – Meta, Google, TikTok for custom audiences (hashed where required).

• Legal / Safety – law enforcement or regulators when required.

All vendors are bound by confidentiality and process data under our instructions.

8. Data Retention

We keep information:

• Account & transaction records – 7 years (tax & audit).

• Marketing consent logs – until you unsubscribe + 2 years.

• Website analytics – 26 months (Google default) unless you request deletion earlier.

9. Your Rights

Depending on where you live, you may have rights to:

• Access, correct, or delete personal data.

• Opt out of marketing emails (unsubscribe link) or SMS (reply STOP).

• Request a copy of data we hold (CCPA "Right to Know," GDPR "Data Portability").

• Opt out of "sale" or "sharing" of personal info (as defined by CPRA). To exercise, email contact@stratusecom.com.

We will verify your identity before fulfilling requests.

10. Security

We use TLS encryption, role-based access, and 2-factor authentication for staff. However, no internet transmission is 100% secure. You use the Site at your own risk.

11. Children

Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have, contact us for deletion.

12. International Transfers

We are a U.S. company. If you access the Site from outside the U.S., you consent to transferring your data to the United States, which may have different privacy laws than your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a new "Last revised" date. Continued use of the Site after changes constitutes acceptance.

14. Contact

Online Business Services LLCAttn: Privacy Officer1712 Pioneer Ave Ste 500Cheyenne, WY 82001, USA

Email: contact@stratusecom.com Phone: (469) 556-6442

Copyright © 2025 Stratus Ecom
‍All rights reserved.

Contact

contact@stratusecom.com
This website is owned and operated by Stratus Ecom. Your use of the site is governed by our Terms & Conditions and Privacy Policy.
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Stratus Ecom’s case studies and testimonials are exceptional and should not be considered typical. Because every store, budget, and market circumstance is different—and because we handle sensitive financial data—we cannot establish “average” or “expected” results. Any investment in an e-commerce asset carries the risk of partial or total capital loss, and profits are never guaranteed.

Nothing on this site constitutes investment, tax, legal, or other professional advice. Stratus Ecom is a management and education entity; we do not market “get-rich-quick” programs or promise specific earnings. Our training and services are intended to help entrepreneurs make informed decisions, but individual outcomes depend on each client’s effort, resources, and market forces beyond our control.

All content is © Stratus Ecom. Reproduction or distribution without written permission is prohibited.

Client statements reflect personal opinions or experiences and should not be interpreted as universal outcomes. We survey clients for completion of deliverables and service satisfaction; survey responses do not equate to financial success. Many users discontinue the program, never implement the material, or encounter challenges when they do.

This site may reference or link to third-party resources. Stratus Ecom neither controls nor endorses external content and may maintain business relationships with certain third parties we mention.

Proceed only after reviewing all materials carefully and consulting the qualified professionals of your choice.